About my experience and back ground details

Having completed my bachelor's degree in Education with a specialization in computer science, I have gained valuable knowledge and practical skills that have prepared me for a career in teaching. During my academic journey, I actively engaged in classroom observations, practical teaching experiences, and coursework that emphasized pedagogical theories and instructional strategies. Furthermore, my experience as a student teacher allowed me to develop strong classroom management skills, create engaging lesson plans, and effectively assess student progress.

During my time at Ison Experiences ltd ethio call company, I honed my communication skills by handling a high volume of calls and emails efficiently. I consistently exceeded performance targets by maintaining a positive attitude and problem-solving mindset, which led to an increase in customer retention rates by [45%]. Additionally, my ability to adapt to different customer needs and situations allowed me to receive numerous commendations for outstanding service.

I am proficient in using CRM software to track customer interactions and provide personalized support. For instance, I implemented a new system that streamlined our response times by [20%], resulting in improved overall customer satisfaction scores. My dedication to continuous improvement led me to participate in ongoing training sessions to stay updated on industry best practices and enhance my skills.

Furthermore, I am highly empathetic and patient, which enables me to de-escalate tense situations and turn them into positive experiences for customers. One notable example is when I successfully resolved a complex issue for a long-standing client, leading to them renewing their contract with our company and providing valuable referrals.

In conclusion, I am enthusiastic about the opportunity to bring my expertise and passion for customer service to your team. I am confident that my track record of delivering top-notch service combined with my strong interpersonal skills make me a perfect fit for this role.

Thank you for considering my application. I look forward to the possibility of discussing how my background, skills, and enthusiasm can contribute to the continued success of your company.

Sincerely,
Biya Tadesse

Watch Tutor presentation